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B-31, sector- 7 Noida

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INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, we make every effort to ensure that the product you receive matches the picture shown on our website. However, please keep in mind that slight variations in color or design may occur due to differences in display settings or minor manufacturing variations. If you have any concerns about the product, please don’t hesitate to contact our customer support team, and we will be happy to assist you.

Where can I view my sales receipt?

In GD Trendz , customers can view their sales receipts (order invoices) through their account page or directly from their order confirmation email. Here’s a guide on how to access your sales receipt:

Viewing Your Sales Receipt

1. Through Your GD Trendz Account:

  1. Log In: Go to your WooCommerce store and log in to your account using the credentials you used for purchase.
  2. Access Orders: Navigate to the My Account page (usually found in the top menu or via the user icon) and click on Orders.
  3. View Order Details: Find the order you want to view and click on it. You will be able to see the details of your order, including the items purchased, quantities, and prices.
  4. Download Invoice: If your store supports downloadable invoices, you might see an option to download or print the invoice on the order details page. This depends on whether your store uses an invoicing plugin.

2. Through Your Order Confirmation Email:

  1. Check Your Email: After completing your purchase, you should have received an order confirmation email. This email usually contains details about your order and may include a PDF attachment of your invoice.
  2. Open the PDF Attachment: If an invoice is attached, open the PDF to view or print your sales receipt.

3. If You Can’t Find Your Receipt:

  1. Contact Customer Support: If you can’t find your sales receipt or need a new copy, contact the store’s customer support. Provide them with your order number and any other relevant information to get assistance.
  2. Check Your Spam/Junk Folder: Sometimes, order confirmation emails can end up in your spam or junk email folder, so check there if you haven’t received it.

 

How can I return an item?

To return an item, please follow these steps:

  1. Email Us: Send an email to support@gdtrendz.com with the following details:
    • Your order number
    • The item(s) you wish to return
    • The reason for the return
  2. Wait for a Response: Our support team will review your request and provide you with further instructions, including any return shipping details if applicable.

Note: Some items may not be eligible for return based on our return policy. Please review our policy on our website or contact our support team for more information.

For additional questions or concerns, please reach out to support@gdtrendz.com.

Will you restock items indicated as “out of stock?”

Items marked as “out of stock” may be restocked, depending on availability from our suppliers. To get notified when a specific item becomes available again, you can:

  1. Sign Up for Notifications: Check if there’s an option on the product page to receive email notifications when the item is back in stock.
  2. Contact Us: Send an email to support@gdtrendz.com with the item details, and we can provide more information about its restocking status.

For further assistance or inquiries, please reach out to support@gdtrendz.com.

Where can you ship my order?

We will ship your order to the address you provided during checkout. Please ensure the shipping address is correct and complete to avoid any delays.

If you need to update your shipping address or have any questions about the delivery options, please contact our support team at support@gdtrendz.com.

For more details about shipping policies or delivery times, please refer to our Shipping Policy on our website.

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